SHIPMENT
We offer free express shipping worldwide on orders over €500, $550, or 1,500 GEL. Shipping is free within Georgia on all orders. All orders are dispatched via trusted international carriers. Delivery times may vary depending on the destination, with estimated express delivery within 3–5 business days.
Please allow up to 3 working days for order preparation. Once your order has been dispatched, you will receive a tracking number by email.
Prices displayed on our website do not include international taxes or customs duties. These charges are the responsibility of the recipient and must be paid in accordance with the regulations of the destination country.
If a shipment is refused, unclaimed, or returned due to unpaid duties or taxes, the original shipping costs and any return shipping fees incurred will be deducted from the refund.
Kindly allow an additional 7 to 10 business days beyond the standard delivery timeframe when selecting our Made-to-Measure service.
RETURNS & ALTERATIONS
If the size you selected is not suitable, you may return the item for complimentary size alterations within 14 days of receipt. Size exchanges are possible subject to stock availability. If the requested size is unavailable, we will offer store credit or a refund in accordance with this policy. If you prefer not to proceed with alterations or an exchange, you may request a refund or opt for store credit, subject to the conditions below.
To be eligible for return, items must be:
Once your return is received and inspected, we will notify you of the approval of your refund or store credit. Approved refunds are issued to the original method of payment within 5 business days. Please note that bank processing times may vary and can take up to 5 additional working days depending on your financial institution.
FAULTY, DAMAGED, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with supporting images.
In such cases, return shipping and resolution costs will be covered by us, and you may choose between:
Made-to-measure pieces are final sale and not eligible for refund.
However, they remain eligible for complimentary size alterations.
NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
HOW TO INITIATE A RETURN
To request a return, exchange, or alteration, please contact us.
Returns must be authorized prior to shipment. Unauthorized returns may not be accepted.
LEGAL INFORMATION
This policy is governed by applicable international consumer protection laws and the laws of Georgia, without affecting mandatory rights granted under the legislation of the customer’s country of residence.
If you have any questions, please don't hesitate to contact us.
We offer free express shipping worldwide on orders over €500, $550, or 1,500 GEL. Shipping is free within Georgia on all orders. All orders are dispatched via trusted international carriers. Delivery times may vary depending on the destination, with estimated express delivery within 3–5 business days.
Please allow up to 3 working days for order preparation. Once your order has been dispatched, you will receive a tracking number by email.
Prices displayed on our website do not include international taxes or customs duties. These charges are the responsibility of the recipient and must be paid in accordance with the regulations of the destination country.
If a shipment is refused, unclaimed, or returned due to unpaid duties or taxes, the original shipping costs and any return shipping fees incurred will be deducted from the refund.
Kindly allow an additional 7 to 10 business days beyond the standard delivery timeframe when selecting our Made-to-Measure service.
RETURNS & ALTERATIONS
If the size you selected is not suitable, you may return the item for complimentary size alterations within 14 days of receipt. Size exchanges are possible subject to stock availability. If the requested size is unavailable, we will offer store credit or a refund in accordance with this policy. If you prefer not to proceed with alterations or an exchange, you may request a refund or opt for store credit, subject to the conditions below.
To be eligible for return, items must be:
- Unworn, unused, and in original condition
- Returned with all original packaging, tags, and protective elements intact
- Return requested within 14 days of delivery
Once your return is received and inspected, we will notify you of the approval of your refund or store credit. Approved refunds are issued to the original method of payment within 5 business days. Please note that bank processing times may vary and can take up to 5 additional working days depending on your financial institution.
FAULTY, DAMAGED, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with supporting images.
In such cases, return shipping and resolution costs will be covered by us, and you may choose between:
- A replacement (subject to availability)
- Store credit
- A full refund
Made-to-measure pieces are final sale and not eligible for refund.
However, they remain eligible for complimentary size alterations.
NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
- Sale items
- Made-to-measure pieces (except for complimentary alterations)
- Any item that has been worn, altered, or returned without original packaging and tags
HOW TO INITIATE A RETURN
To request a return, exchange, or alteration, please contact us.
Returns must be authorized prior to shipment. Unauthorized returns may not be accepted.
LEGAL INFORMATION
This policy is governed by applicable international consumer protection laws and the laws of Georgia, without affecting mandatory rights granted under the legislation of the customer’s country of residence.
If you have any questions, please don't hesitate to contact us.